Terms & Condition

Last Updated: October 12, 2026

1. Introduction

Welcome to Elite Roadside Assistance. These Terms & Conditions govern your access to and use of our website and describe general terms that may apply when you inquire about or request our towing and roadside assistance services.

By accessing or using our website, you agree to comply with these terms to the extent permitted by applicable law. If you do not agree with these terms, please discontinue use of the website.

Business Name: Elite Roadside Assistance
Address: 775 Vandalia St, St Paul, MN 55114
Email: [email protected]
Business Hours: Daily, 7:00 AM – 10:00 PM

2. Services Offered

Elite Roadside Assistance provides information about towing and roadside assistance services in St. Paul, Minnesota, and may arrange or provide services subject to actual availability and applicable service agreements.

Our listed services include:

  • Emergency towing.

  • Battery jump starts.

  • Car lockout assistance.

  • Commercial towing.

  • Flat tire change assistance.

  • Fuel delivery.

  • Heavy-duty towing.

  • Long-distance towing.

  • Motorcycle towing.

  • Winch-out assistance.

Not every service will necessarily be available for every vehicle, location, or situation. Equipment requirements, operating conditions, service coverage, and other limitations may affect availability.

Any service request is subject to confirmation. Website descriptions do not guarantee that a particular service can be provided in every circumstance.

3. Service Requests and Availability

When requesting assistance, you should provide accurate and complete information, including:

  • Your name and contact information.

  • Your current vehicle location.

  • Your vehicle’s make, model, and type.

  • A description of the problem.

  • Your requested destination, where applicable.

  • Any relevant safety concerns or special vehicle requirements.

We may need additional information to determine whether suitable assistance can be arranged.

Our listed operating hours are daily from 7:00 AM to 10:00 PM. These hours do not guarantee immediate availability, a specific arrival time, or service at every location.

A service request is not confirmed until the applicable arrangements have been communicated and accepted.

4. Pricing and Payment

Any applicable service charges, towing rates, mileage fees, recovery charges, fuel costs, or additional fees should be discussed and confirmed before the service is authorized, where reasonably practicable.

The final amount may depend on factors such as:

  • Type of service requested.

  • Vehicle size, weight, and condition.

  • Pickup and destination locations.

  • Distance traveled.

  • Equipment and labor requirements.

  • Difficult recovery conditions.

  • Additional services requested or authorized.

Payment methods, deposits, cancellation charges, and other applicable payment terms will be communicated when relevant to the specific service arrangement.

You are responsible for charges that you have validly agreed to pay, subject to applicable law and the terms of your service agreement.

5. Customer Responsibilities

When requesting or receiving assistance, you agree to:

  • Provide accurate information about your vehicle and location.

  • Have legal authority to request service for the vehicle.

  • Provide reasonable access to the vehicle when required.

  • Disclose known safety concerns and relevant vehicle conditions.

  • Follow reasonable safety instructions given by service personnel.

  • Remove personal belongings from the vehicle when appropriate and safe to do so.

  • Pay agreed charges in accordance with the applicable service terms.

You should not attempt to interfere with towing equipment or recovery operations. For your safety, maintain a reasonable distance from active towing and winching activities.

6. Vehicle Ownership and Authorization

You must own the vehicle or have appropriate authorization to request access, towing, recovery, or other services for it.

We may request reasonable evidence of ownership or authorization before proceeding with a service, particularly for vehicle lockouts or transportation.

We reserve the right to decline or discontinue a request where there is a reasonable concern about unauthorized access, unlawful activity, or an unsafe situation, subject to applicable law.

7. Safety and Emergency Situations

Roadside assistance is not a substitute for emergency medical services, police, fire services, or other public emergency response services.

If you are involved in a serious collision, someone is injured, or you face an immediate threat to life or safety, contact the appropriate emergency services first.

Whenever possible, move away from moving traffic and remain in a safe location while waiting for assistance. Do not attempt repairs or vehicle recovery in conditions that could put you or others at risk.

8. Cancellations and Delays

Service timing may be affected by traffic, weather, road closures, vehicle accessibility, equipment availability, other service requests, and circumstances outside our reasonable control.

If you need to cancel or change a service request, contact us as soon as possible.

Any cancellation fees or other charges will depend on the applicable service arrangement and will be communicated where relevant, subject to applicable law.

9. Website Information and Accuracy

We make reasonable efforts to keep website information clear and up to date. However, service descriptions, operating information, website content, and other materials may occasionally be incomplete, outdated, or subject to change.

Information published on this website is provided for general informational purposes. It does not guarantee that a particular service, vehicle recovery method, arrival time, or outcome will be available.

For specific service requests, please contact us to confirm the applicable details.

10. Intellectual Property

Unless otherwise stated, website content, text, branding, graphics, design elements, and other materials owned by Elite Roadside Assistance are protected by applicable intellectual property laws.

You may access and use the website for lawful personal and informational purposes.

You may not reproduce, distribute, modify, republish, or commercially exploit protected website materials without appropriate authorization, except where permitted by law.

Third-party names, trademarks, logos, and materials remain the property of their respective owners.

11. Prohibited Website Use

You agree not to:

  • Use the website for unlawful purposes.

  • Submit false, misleading, or fraudulent service requests.

  • Attempt unauthorized access to the website or its systems.

  • Introduce malicious software or harmful code.

  • Interfere with website security or operation.

  • Use automated methods to misuse website forms or services.

  • Copy or misuse website content in violation of applicable law.

We may take reasonable steps to protect our website, customers, and business against misuse.

12. Third-Party Links and Services

Our website may include links to third-party websites, mapping services, payment providers, or other external tools.

These third parties operate independently and may be governed by their own terms and policies. We do not control all third-party content, services, or practices and are not responsible for matters outside our reasonable control.

Your use of a third-party service may be subject to additional terms established by that provider.

13. Limitation of Liability

To the extent permitted by applicable law, Elite Roadside Assistance will not be liable for indirect, incidental, special, or consequential losses arising from the use of this website or circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Any liability relating to a particular towing or roadside assistance service will be subject to the applicable service agreement and relevant legal requirements.

Nothing in these terms removes any rights or remedies that cannot lawfully be excluded or restricted.

14. Indemnification

To the extent permitted by applicable law, you may be responsible for losses or claims arising from your unlawful use of the website, material misrepresentation, or violation of these terms.

Nothing in this section requires you to indemnify us for our own negligence, misconduct, or other liability where such an obligation would be prohibited by law.

15. Privacy

Your use of our website is also subject to our Privacy Policy, which describes how personal information may be collected, used, disclosed, and protected.

Please review the Privacy Policy to understand our information-handling practices.

16. Changes to These Terms

We may update these Terms & Conditions periodically to reflect changes in our services, website functionality, business practices, or legal requirements.

Updated terms will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after updated terms are posted constitutes acceptance only to the extent recognized under applicable law.

17. Governing Law

These Terms & Conditions will be governed by the laws applicable in Minnesota, without regard to conflict-of-law principles, except where other applicable laws provide otherwise.

Any dispute will be handled by a court or other forum with appropriate jurisdiction, subject to applicable consumer protection laws and other mandatory legal requirements.

18. Contact Information

If you have questions about these Terms & Conditions or our towing and roadside assistance services, please contact us.

Elite Roadside Assistance
775 Vandalia St, St Paul, MN 55114
Email: [email protected]
Business Hours: Daily, 7:00 AM – 10:00 PM